Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
7.7
Location
8.3
Service
9.0
Dining
8.0
Guest reviews
8.0/10
based on 7 reviews
7.7
7.7/10 based on 1271 reviews
Karl
United States,
May
2024
8.2/10
The hotel has a breathtaking view of the mountains from the balcony but can get a bit warm at night even with a window open. The rooms are a bit antiquated but offer a cozy atmosphere. The staff is always friendly and helpful, ensuring a pleasant stay with prompt solutions to any requests.
Rooms
7.0
The rooms offer a balcony with a view to the mountains and can get pretty warm at night even with a window open. They have a cozy and antiquated charm.
Service
9.0
The staff here are so friendly and helpful; they always find solutions for any requests ensuring a pleasant stay.
Location
8.0
The hotel is situated directly beside the railway station and is just right for exploring the town with shops, buses, trails, and cable cars all within easy walking distance. However, it may be a little far to walk with big luggage.
Dining
9.0
The dining experience was wonderful, with personalized service including knowing how I liked my morning coffee by the second day. The breakfast was delicious and one of the best I've had at a hotel in a long time.
Facilities
8.0
The hotel offers a comfortable stay with all the necessary amenities for a pleasant visit.
William
United States,
February
2024
8.2/10
I absolutely loved my stay at this hotel! The view of the mountain with the glacier was breathtaking, and the rooms were so warm and cozy after a day out in the snow and wind. However, the absence of a refrigerator was a bit inconvenient, and the two single beds for a couple was not ideal. The location was perfect, within walking distance of the center of Grindelwald and with ample parking. The dining experience was great with a variety of options, but the facilities lacked certain amenities.
Rooms
8.0
The rooms offered a fascinating view of the mountain with the glacier and were incredibly warm and cozy.
Service
9.0
The service was exceptional! They even prepared breakfast before the usual hours and knew exactly how I liked my morning coffee.
Location
9.0
The location was ideal, just a short distance from the city center and close to the Grindelwald cable car station, making it easy to explore the area.
Dining
8.0
The dining options were plentiful and delicious, with everyday offerings like scrambled eggs, streaky bacon, and mini veal sausages.
Facilities
7.0
The facilities were good overall, but the absence of a refrigerator in the rooms was a downside.
Michael
United States,
October
2023
7.8/10
I had a pleasant stay at the hotel with a few highlights like the great apartment size and views of the Eiger, but the room was a bit dark and lacked soundproofing. The service was excellent, especially during check-in, and the location was convenient being near the town center and the Grindelwald First Station. The dining experience was satisfying with a variety of options, but there were limited vegetarian dishes available.
Rooms
8.0
The apartment was great in size with amazing views of the Eiger.
Service
9.0
The hospitality and helpfulness of the staff were top-notch.
Location
8.0
The location was ideal, near the town center and Grindelwald First Station, though parking was scarce in the area.
Dining
7.0
The morning dining experience offered good variety and filling options, but more vegetarian dishes would have been appreciated.
Facilities
7.0
The facilities were good overall, but the lack of soundproofing in the room was a downside.